Customer Service Representative 2nd shift

thyssenkrupp Materials NA • Northwood, OH

5d • $20

About The Position

Job Summary Provides customer service and sales support to the supplier base and internal company end-users. Job Description We are hiring on 2nd shift paying $20 per hour. Key Accountabilities: Provide customer service regarding material and order status via phone and/or email. Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.) Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals. Create, update, or maintain various reports regarding issues, orders, and sales results. Will complete order entry or quote preparation as needed/assigned. Meets TKMNA Employee Attributes / Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Requirements

• High school diploma or equivalent
• At least 2 years of previous customer service experience
• Solid computer skills beyond the basic level
• Strong attention to detail
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
• Self-starting, dependable, accepts ownership, drives own goals/performance
• Flexible in scheduling and available for overtime as needed

Nice To Haves

• College degree
• Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

Responsibilities

• Provide customer service regarding material and order status via phone and/or email.
• Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
• Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
• Create, update, or maintain various reports regarding issues, orders, and sales results.
• Will complete order entry or quote preparation as needed/assigned.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!
• Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees