Customer Service Representative

Transdev • Perris, CA

2d

About The Position

Transdev in Perris, Califronia is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
CBA Position:
Position Subject to Collective Bargaining Agreement:
$18.87 (Union Collective Bargaining Agreement PayScale)
Benefits include:
Vacation: up to 5 days per year
Paid Sick Leave: 40 Hours Yearly. Full time employees; medical, dental & vision after 30 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High School Diploma, GED or equivalent.
• Computer literate
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the US).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Benefits

• Vacation: up to 5 days per year
• Paid Sick Leave: 40 Hours Yearly
• Medical, dental & vision after 30 calendar days of employment for full-time employees
• Life insurance
• 401k retirement benefits
• Company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED