Customer Service Representative

Rural Metro Fire•Huntsville, AL

4h•$16 - $22•Onsite

About The Position

The Rural Metro Fire Customer Service Representative (CSR) will be the first point of contact for our members, ensuring a positive experience through timely account updates, clear communication, and exceptional service. You’ll also support special projects and collaborate with team members to meet performance goals.

Requirements

High School Diploma or equivalent required.
Proficiency with Microsoft Office Suite.
Strong oral, written, and interpersonal communication skills.
Ability to work independently in a remote environment with reliable internet access.

Nice To Haves

Bilingual skills are a plus.
Previous customer service or call center experience preferred.

Responsibilities

Customer Interaction
Demonstrate strong verbal communication and active listening skills.
Answer and return inbound calls, resolve inquiries, and provide accurate information about products and services.
Assist customers with account updates, billing questions, and membership details.
Administrative Support
Maintain detailed and accurate records in the membership billing system.
Participate in outbound calls for billing collections and follow-up.
Team Collaboration
Work closely with colleagues to resolve issues and ensure positive, productive communication.
Support cross-training initiatives and assist other team members when needed.
Compliance
Adhere to company policies, confidentiality standards, and information security protocols.
Perform other duties as assigned by management.