Customer Service Representative (On-Site 2nd Shift)
About The Position
Contact Central Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Verbal and electronic information must be quickly and accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with clients is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Schedules include working every other weekend and 3 holidays per year. All work will be performed on site at the Contact Central's Troy, MI location.
Requirements
- Availability to work every other weekend, a minimum of 3 holidays and occasional overtime (on short notice, as needed, during emergency situations)
- Reliable transportation
- Proven ability to multi-task in fast-paced office environment
- Demonstrated understanding of customer service, principles, and practices
- Attention to detail and keen sense of safeguarding other people's property and information
- Quick learner, detail oriented and self-motivated
- Strong written and verbal communication skills
- Basic computer and typing skills
Responsibilities
- Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and third party programs.
- Assist customers with concerns and distribute all relevant data to the appropriate contacts
- Maintain a customer database to include detailed data entry into web-based third party applications
- Work under time constraints to enter information in a quick and accurate manner and meet specific timelines
- Use discretion when routing calls or providing information regarding the organization to callers
- Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
- Ask appropriate questions to secure all pertinent information
- Follow precise client required protocols and company procedures
- Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
- Maintain a professional appearance
- Assist in the training of new employees
- Other projects and duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
