Customer Service Representative - 2nd Shift

WorldWide Logistics•Urbandale, IA

8d•Onsite

About The Position

Worldwide Logistics in one of the fastest growing 3PLs in the country. We operate with reinforced core values, confidence, and take pride in the job that we do every day. The transportation world is rooted in relationships - we take pride in the connections that we create on and offsite by using our unique ability to partner with others. We have an innovative and progressive culture that allows for career growth and financial rewards. Since 1999, WorldWide Logistics has grown exponentially leading to continuous rapid growth. This has given us the ability to build a brand new 76,000 square foot HQ building completed in 2023. Our new HQ features a modern amenity rich environment for employees including a café, numerous collaborative areas, food markets, a large outdoor patio seating area, and a quarter mile lighted walking path around a serene pond. WorldWide Logistics is passionate about continuous improvement and seeking out individuals who are innovative, proactive, motivated, and coachable. One of our most impactful qualities is the ability to embrace challenges, grow through change, and encourage creativity to get ahead of the constant market variables. Purpose of the Job: Within this role you will be responsible for the overall efficiency of business operations after normal operating hours. Fielding incoming calls from drivers and relaying information to necessary parties, and tracking loads as requested from day shift personnel will be the main duties of this position. Schedule: Tuesday - Friday 4pm-12am and Saturday 3pm-11pm

Requirements

Minimum of HS diploma or equivalent
Willingness and ability to fill-in for other shifts when needed
Ability to remain alert during afternoon/evening hours
Computer literate, including Microsoft Office Suite
Excellent communication skills, both written and oral
Excellent attendance record

Nice To Haves

Outbound call center customer service experience preferred

Responsibilities

Point of contact for customers regarding transportation after standard business hours
Answer phone and email requests for status of transportation
Track inbound and outbound freight
Process charges to customer accounts
Provide reporting as requested by the customer
Scan and index documents for reference
Communicate with customers, carriers, manager, and team members
Prepare invoices for mailing when requested
Maintain integrity of system data through billing process, including load validations

Benefits

Brand new HQ building in Urbandale off I-80/35
Opportunities for career advancement
Monthly Employee Appreciation Day
Company Swag
Community Involvement
Casual dress
PTO Plan
Full suite of benefits including health, dental, vision, flexible spending plans, life insurance, voluntary life, voluntary short-term disability, voluntary long-term disability, 401k with a match, voluntary ID Theft plan
Access to cutting-edge technology
A collaborative and supportive team culture
A company where your ideas are valued