Customer Service Representative, SBO (On-site)
About The Position
As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion. We are seeking Customer Service Representatives to join our growing Call Center team. In this role, you will handle both inbound and outbound calls, providing exceptional service to patients with a focus on whole-person health. You’ll be the voice of MedSrv, helping patients navigate their healthcare financial journey with empathy, clarity, and professionalism.
Requirements
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- High school diploma or equivalent.
Nice To Haves
- Customer service experience preferred.
Responsibilities
- Interacts with customers via telephone, email, online chat, to provide support and information on products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Benefits
- Work with a team that values faith, integrity, and compassion
- Supportive, inclusive, and casual work environment.
- Training and development to help you grow.
- No weekends – enjoy work-life balance.
- Competitive benefits, paid time off, and 401k with match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
