Part-Time Customer Service Opportunities

Veterans United • Columbia, MO

1d

About The Position

As a Customer Service Representative at Veterans United, you’ll be the friendly voice that helps guide callers to the answers they need. From answering general loan questions to transferring calls to other departments or addressing inquiries, you’ll be there to support and enhance the lives of our callers. Your goal? To be as helpful as possible and leave each caller feeling cared for. Our Customer Service Center isn’t your typical call center—it’s a place where a fast-paced environment meets a supportive, close-knit team. We genuinely care about each other and make an effort to build camaraderie, whether through team bonding moments, department-wide events, or celebrating wins together. Compassion and connection are at the heart of everything we do. To best serve our callers, our Customer Service Center operates 24/7, giving us the flexibility to support people whenever they need it. We offer a variety of shifts to fit different schedules, and you’ll be assigned one shift when you join the team. This is a part-time position, perfect for those looking to balance work with other commitments.

Requirements

• Fast-paced environments are where you thrive and you’re quick to learn and excel.
• You either have a basic understanding of the loan process or the willingness to learn it quickly.
• You’ve got stellar phone skills and know how to make every caller feel valued.
• A solid work ethic drives you to give your best effort in everything you do.
• Dependability, efficiency, and great communication are qualities you bring to every interaction.

Responsibilities

• Answering incoming calls and connecting folks to the right department to get them what they need.
• Providing top-notch customer service while answering basic questions about VA loans.
• Juggling tasks like sending emails or instant messages to help quickly resolve issues.
• Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees