Customer Service Part Time

UNION SUPPLY GROUP INC•Irving, TX

4d•$18•Onsite

About The Position

Union Supply Group Since its founding in 1991, Union Supply Group has grown into the most innovative and price-sensitive supplier of commissary goods and services. Union Supply provides food, apparel, footwear, electronics, and personal-care products to State, Federal, and County correctional institutions nationwide. Work with a team culture of respect, career growth, job security, and competitive compensation! We strive for a positive environment where everyone can grow and learn at every step of their journey. With Union Supply Group you will know you will be entrusted with making a great impact on the organization. Union Supply Group is hiring Call Center Representatives for our Call Center in Dallas, TX. This position is a combination of customer service and "heavy" order processing. To qualify for this position, must have exceptional customer service skills/experience. This is not a remote/work-from-home position. The Call Center Representative is responsible for taking inbound calls, and heavy orders processing, providing status on orders and providing customer service assistance to English and Spanish-speaking customers. The possibilities for growth within Union Supply Group as endless, join our team and find out!

Requirements

6 months to 1-year Customer Service Experience REQUIRED (Call Center or Phone Customer Service Preferred).
Order processing experience is required.
High School Diploma (or GED or High School Equivalence Certificate).
Comfortable using computers.
Ability to stay calm with stressed or upset customers.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Ensure customer satisfaction and provide professional customer support.
Process customer orders and process payments.
Encourage customers to purchase additional products.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Ability to understand customers’ needs with strong objection/response handling.
Acknowledging and resolving customer complaints.