Customer Service Representative

Border States•Minot, ND

6h•Onsite

About The Position

This position supports the day-to-day operations of the Customer Service Team by promoting sales, obtaining orders, and providing service to customers. Responsibilities include obtaining orders, providing timely follow-up on technical inquiries, maintaining reports, actively participating in the marketing and sale of Border States’ products and services, resolving customer billing problems, and offering input on product evaluations, code descriptions, inventory management, and pricing development.

Requirements

Customer service skills (competent, accurate, responsive, and engaged)
Ability to effectively plan and organize

Nice To Haves

Minimum of a two-year business/trade degree or the equivalent in work experience
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience
Ability to read, write and speak in English
Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software
Excellent interpersonal, written and verbal communication, reading, and customer service skills

Responsibilities

Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participates in the marketing and sale of Border States’ products and services.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.