Customer Service Representative

ASSA ABLOY•Milford Township, PA

1d•Onsite

About The Position

We are seeking a highly motivated and customer-focused Customer Service Representative to join our Rockwood team. This role is responsible for delivering outstanding service by supporting customers throughout the order process, providing product knowledge, and ensuring timely and accurate order fulfillment. The ideal candidate is positive, detail-oriented, and takes pride in delivering a professional and friendly customer experience in a fast-paced office environment. This is an onsite in office position.

Requirements

Positive, enthusiastic attitude with a strong customer-first mindset
Pride in personal performance and accountability for work quality
Prior customer service experience strongly preferred
Strong data entry skills
Proficiency with MS Office applications, including Excel and Word
Comfortable navigating internet-based systems and tools
Strong work ethic with the ability to manage multiple tasks efficiently
Reliable attendance and commitment to an onsite office schedule

Nice To Haves

Associate or Bachelor’s degree in Business, Communications, or Marketing a plus

Responsibilities

Answering incoming phone calls and respond to customer inquiries professionally and efficiently
Enter, process, and manage customer orders with a high level of accuracy
Educate customers on products, pricing, and website functionality
Recommend products based on customer needs and order requirements
Coordinate and negotiate ship dates to align customer expectations with production capabilities
Track shipments and proactively communicate order status updates
Price items accurately and resolve discrepancies as needed
Expedite orders when required and follow through to completion
Address and resolve customer issues in a timely, solution-focused manner
Maintain strong product knowledge to support customer decisions and satisfaction