Customer Service Representative
About The Position
The Customer Service Representative will be responsible for receiving, processing, shipping, and completing customer purchase orders for Sika Flooring products and services. In addition, this individual will support the region with projects that contribute to improving operational service for customers. Using the Sales and Distribution module of SAP, the representative will follow and remain proficient in procedures for entering and managing Sales Orders and Purchase Orders. The role involves monitoring SAP-generated back-order lists, open billing lists, scheduled picking, and shipping lists to ensure timely fulfillment and anticipate customer orders and related needs. The representative will respond promptly to inquiries from customers and sales representatives via phone, email, or Teams. They will also gain proficiency in Sika Flooring products, services, and operational procedures related to Sales and Distribution.
Requirements
- High school diploma required – some college preferred.
- 2-5+ years of experience in customer service.
- Professional attitude with strong problem-solving, analytical, and interpersonal skills.
- Proficiency with SAP, Word, Excel, and PowerPoint.
- Detail-oriented.
- Customer-focused with excellent communication skills.
- Willingness to travel occasionally.
Responsibilities
- Receiving, processing, shipping, and completing customer purchase orders for Sika Flooring products and services
- Support the region with projects that contribute to improving operational service for customers
- Using the Sales and Distribution module of SAP, the representative will follow and remain proficient in procedures for entering and managing Sales Orders and Purchase Orders
- Monitoring SAP-generated back-order lists, open billing lists, scheduled picking, and shipping lists to ensure timely fulfillment and anticipate customer orders and related needs
- Respond promptly to inquiries from customers and sales representatives via phone, email, or Teams
- Gain proficiency in Sika Flooring products, services, and operational procedures related to Sales and Distribution
Benefits
- 401k with Generous Company Match
- Bonuses
- Medical, Dental, and Vision Benefits
- Paid Parental Leave
- Life Insurance
- Disability Insurance
- Paid time off, paid holidays
- Floating holidays + Paid Volunteer Time
- Wellness/Fitness Reimbursements
- Education Assistance
- Professional Development Opportunities
- Employee Referral Program & More!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
