Customer Service Representative

OPUS IVS INC • Dexter, MI

7d

About The Position

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Our Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes.

Requirements

• High School Diploma or equivalent or three (3) years of successful experience in customer service
• Proficient in using a standard desktop computer with Windows and Microsoft Office
• Ability to interact professionally and work effectively with all levels of employees and a highly diverse workforce and client base
• Ability to accurately enter data and call documentation
• Must be able to work a flexible schedule during assigned shift and may be asked to cover absences on other shifts

Responsibilities

• Utilize internal CRM to set RAP service appointments
• Answers inbound calls from customers
• Document and create a record for the CRM of all customer and client interactions in a complete and accurate manner
• Uses documented policies, procedures and guidelines for carrying out the duties of the position
• Troubleshoots product failures and escalates when necessary
• Escalates issues through processes that are established by the Call Center Supervisor
• Escalates issues as needed to the Sr. Customer Support Technician
• Other duties as assigned

Benefits

• Competitive Pay: We know your value and we’re not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED