Customer Service Representative
About The Position
The Customer Service Support role is responsible for ensuring world-class customer service for all North American customers, potential customers, vendors, dealers, partners, and anyone else contacting Time Manufacturing Company. This will be accomplished by managing all customer calls, emails, faxes, etc. being received at the corporate command center with the utmost importance and urgency. The position will be responsible for delegating tasks internally and managing said tasks to ensure the customer receives the industry’s leading support, quickly and accurately. This role involves critical thinking, multi-tasking, great customer service, and a professional level of communication.
Requirements
- Candidate must be well versed in Microsoft Office, more specifically, Excel and Outlook
- Candidate must be professional with an emphasis of providing world-class customer service
- Candidate must be a self-starter willing to learn and take on new challenges
- Candidate must have great time management
- Candidate must be organized, a problem solver, and comfortable with delegating tasks and holding team members responsible
- Candidate must be prepared to resolve issues, for less than satisfied customers, while providing professional, top-tier, customer service
- Candidate must be able to work well with other team members to support our customers.
- Candidate must be punctual, and in attendance, as customer service must always be available to our customers.
- Candidate must be comfortable with making decisions, but at the same time, knowledgeable of when to escalate
- Candidate must demonstrate critical thinking skills and effectively apply them to their work
- Candidate must be able to communicate effectively and execute assigned visions or direction with precision.
Nice To Haves
- A background in customer service is preferred
Responsibilities
- Managing the Time Manufacturing Company Call center
- Directing all incoming calls, emails, etc. to the correct department or point of contact
- Position acts as the “Director of First Impressions”
- Position is to answer any questions which can be answered, without involving other team members
- Position is to delegate calls to the appropriate team members that can support the customer
- Position is to manage the command center tracker
- Position is to follow up with the customer as needed
Benefits
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision insurance plans
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
