Entry-Level In-Person Customer Service Representative

OneMCI•Parkersburg, WV

8d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Service Agents to support walk-up inquiries, account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge offices. This entry-level, on-site position is ideal for individuals who are dependable, eager to learn, and passionate about delivering excellent service. If you have experience in customer service, tech support, inside sales, or back-office support , and enjoy helping people face-to-face, we’d love to meet you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent required
Experience with data entry and computer-based systems
Fluent in spoken and written English
Strong organizational, written, and verbal communication skills
Willingness to work flexible shifts , including weekends
Experience with cash handling on computerized systems
Ability to evaluate, troubleshoot, and follow up on customer issues
Skilled in conflict resolution, problem-solving, and negotiation
Customer service-oriented: empathetic, responsive, patient, and conscientious
Ability to multi-task , self-manage, and stay focused
Strong team orientation and interpersonal skills
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Responsibilities

Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
Assist walk-in customers with new account setup , MOV pass tag issuance, and general inquiries.
Process payments using toll operations back-office systems .
Handle in-person customer concerns , complaints, and toll-related questions.
Support incoming customer service phone calls and resolve issues promptly.
Collaborate with the customer service team to enhance the overall customer experience.
Complete end-of-day deposits and generate balancing reports.
Adhere to all attendance and scheduling requirements .

Benefits

Paid Time Off : Earn PTO and paid holidays to take the time you need.
Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings : Secure your future with retirement savings programs, where available.
Disability Insurance : Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance : Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training : Learn new skills while earning a pay check.
Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code : Be comfortable while you work.