Customer Service Representative - Evernorth - Remote

Cigna Healthcare

36d • Remote

About The Position

Provides straightforward administrative and customer service support within a structured environment. Handles incoming requests via mail and telephone related to orders, quotes, credits, returns, pricing inquiries, and variances. Responds to customer, provider, and internal stakeholder inquiries with professionalism and accuracy. What you’ll do to make a difference: Receive and process requests for orders, quotes, returns, and pricing via mail and phone. Answer incoming calls and resolve customer issues ranging from simple to moderately complex. Conduct research to resolve inquiries and apply CuraScript policies to determine appropriate responses. Route emails and supporting documentation to appropriate departments for final processing. Triage during lunches and time off when co-workers are out, mailbox duties. Perform routine data entry, sort incoming requests, and maintain organized filing systems. Respond independently to routine grievances and complaints, escalating as needed. Follow clearly defined procedures under close supervision, with tasks allocated daily. Understand and apply basic instructions and procedures consistently.

Requirements

• High School Diploma or GED required.
• Strong interpersonal and communication skills.
• Ability to interpret and apply company policies effectively.
• Solid understanding of customer service principles and business operations.
• Comfortable working in a structured, supervised environment with clear task direction.
• Must be friendly, confident in disposition, a passion for talking on the phone, inquisitive and helpful nature, and a natural sense of curiosity.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Receive and process requests for orders, quotes, returns, and pricing via mail and phone.
• Answer incoming calls and resolve customer issues ranging from simple to moderately complex.
• Conduct research to resolve inquiries and apply CuraScript policies to determine appropriate responses.
• Route emails and supporting documentation to appropriate departments for final processing.
• Triage during lunches and time off when co-workers are out, mailbox duties.
• Perform routine data entry, sort incoming requests, and maintain organized filing systems.
• Respond independently to routine grievances and complaints, escalating as needed.
• Follow clearly defined procedures under close supervision, with tasks allocated daily.
• Understand and apply basic instructions and procedures consistently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees