Customer Service Representative - Remote

Disabled Veteran Solutions • Potter Township, PA

2d • Remote

About The Position

The Customer Service Representative (CSR) provides high-quality support across phone, email, chat, text, and case management channels for a high-volume tolling services program. This role requires strong communication skills, attention to detail, and the ability to work efficiently across multiple systems in a structured, performance-driven call center environment.
Successful candidates are dependable, tech-savvy, customer-focused, and able to meet strict scheduling and attendance expectations.

Requirements

• High school diploma required (Associate degree or higher preferred)
• Minimum 6 months of customer service experience (call center preferred)
• Strong verbal and written English communication skills
• Ability to navigate multiple systems and troubleshoot basic technical issues
• Ability to pass background check and drug screening (no cost to candidate)
• Dependable, professional, and able to adhere to strict scheduling requirements
• Reliable, high-speed hard-wired (Ethernet) internet
• A private, dedicated workspace suitable for remote work
• Ability to demonstrate computer proficiency via assessment and live Microsoft Teams session
• 100% attendance is required for training and nesting (supervised transition to live calls)
• Webcam use is required during training, coaching, and some meetings
• No time off, late arrivals, or early departures permitted during training or nesting

Nice To Haves

• Associate degree or higher

Responsibilities

• Handle high-volume inbound customer inquiries professionally and efficiently
• Review and update toll account information
• Process tolls, violations, disputes, and congestion pricing inquiries
• Assist customers with account status, applications, and walkthroughs
• Identify account types (residency-based, DMV-related, etc.) and ensure proper resolution
• Create and document service requests accurately
• Work suspended accounts to bring them current while educating customers on best practices
• Collaborate with internal teams to fully resolve customer issues
• Deliver consistent, high-quality customer service across all interactions

Benefits

• Competitive hourly wage
• Paid training
• Benefits available after completion of a 90-day probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED