Customer Service Representative - Remote
About The Position
It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. With over 34 years of experience, we have arranged more than 2 million first dates across 150 locations in 4 countries. As a Matchmaker Coordinator, you will play a pivotal role in creating meaningful connections and making a lasting impact on people’s lives. We are seeking a high-energy, self-motivated professional with a passion for customer success and relationship-building. As a Customer Service Representative, you will assist with all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey.
Requirements
- 2+ years of experience in customer service
- 2+ years of remote work experience
- Previous experience managing high call volume, high client and/or account volume
- Exceptional verbal and written communication skills, especially over the phone
- Strong organizational and multitasking abilities with a results-driven mindset
- Intermediate knowledge of Microsoft Office and CRM platforms
- The ability to handle emotionally sensitive conversations with empathy and professionalism
Responsibilities
- Assist with managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
- Assist with selecting and presenting high-quality matches that align with client expectations
- Coordinating dates and maintaining ongoing client engagement
- Balancing daily calls and emails to ensure superior client support
- Providing coaching and guidance to clients in their dating journey
Benefits
- Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, and paid time off
- No weekends: predictable Monday - Friday schedule
- Professional growth opportunities: continued training, mentorship, and advancement
- Dynamic, team-oriented environment with performance-based bonuses and prizes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
