Remote Customer Service Representative
About The Position
PharmaCentra is a healthcare contact center helping patients, caregivers, and providers nationwide. We support pharmaceutical companies, hospitals, and insurers to make healthcare more accessible. We are seeking Customer Support Representatives who excel in communication and problem-solving. In this role, you'll support vital healthcare processes, including clinical trial recruitment, patient scheduling, and answering inquiries from stakeholders across the healthcare spectrum. The key responsibilities of this position include providing exceptional service through inbound and outbound calls, emails, and chats. You will assist patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling, addressing and resolving issues with empathy and professionalism. The role requires the use of active listening and basic medical terminology to effectively assist callers. Additionally, you will troubleshoot technical issues and maintain precise, organized records of all interactions. To meet performance standards, adherence to high-speed internet and workspace requirements is essential.
Requirements
- High school diploma or equivalent
- 1+ year customer service experience
- Quiet home workspace with wired high-speed internet (75+ Mbps download, 20+ Mbps upload, latency <50 ms)
- Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, headset (no Mac or Chromebooks)
Nice To Haves
- Remote experience
- Healthcare experience or bilingual (English/Spanish)
Responsibilities
- Provide exceptional service through inbound and outbound calls, emails, and chats
- Assist patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling
- Address and resolve issues with empathy and professionalism
- Use active listening and basic medical terminology to effectively assist callers
- Troubleshoot technical issues
- Maintain precise, organized records of all interactions
Benefits
- Competitive pay + performance bonuses
- Fully remote with flexible schedule
- DailyPay, PTO, paid holidays, 401(k) with match
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
