Customer Service Representative

GEICO•Macon, GA

1d•Onsite

About The Position

GEICO offers a rewarding career for Customer Service Representatives in their Macon, GA office. This role involves being the first point of contact for policyholders, addressing billing questions, making policy changes, and providing recommendations. The company emphasizes providing excellent, personalized customer service and offers significant growth opportunities, with associates potentially seeing a base salary increase of 10-15% within their first year. GEICO is an iconic brand focused on innovation, exceeding customer expectations, and making a positive impact, operating under "The GEICO Pledge" which highlights a great company, culture, rewards, and careers. Founded in 1936, GEICO is part of the Berkshire Hathaway family of companies.

Requirements

Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent

Responsibilities

Be the first contact for customers
Answer billing questions
Make policy changes
Provide recommendations
Provide excellent customer service to policyholders
Deliver personalized service that demonstrates the value of being insured by GEICO

Benefits

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Market-competitive compensation
A 401K savings plan vested from day one that offers a 6% match
Performance and recognition-based incentives
Tuition assistance
Access to additional benefits like mental healthcare
Fertility and adoption assistance
Workplace flexibility
GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year
Personalized development programs
Industry leading training
Certification assistance
Career mentorship and coaching with supportive leaders at all levels
Employee engagement and recognition programs