Customer Service Representative - Remote

Symetra

5d • $22 - $34 • Remote

About The Position

Responsible for providing inbound/outbound telephone support to our customers
and agents. Assists with requests both written and verbal. Is proficient in
servicing all product types, with consistently increasing transaction knowledge.

Requirements

• CSR skills, plus: proficient written and verbal communication skills.
• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• Ability to adapt to change daily based on business need or system issues
• Ability to de-escalate calls and resolve concern
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

Responsibilities

• Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative system

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED