Customer Service Representative

Magi Foods, LLC•Madison, WI

5h•Onsite

About The Position

Provide outstanding support to all external customers and internal stakeholders. Ensure timely, accurate, and efficient service while building relationships with customers by providing high value, quality service.

Requirements

2+ years of Customer Service experience or college degree
Exceptional written and verbal communication skills with proven ability to communicate in a clear and concise manner over multiple platforms including phone calls, emails, and teams/zoom meetings
Demonstrated proficiency with Microsoft Office products
Strong focus on customer satisfaction with the ability to maintain patience, professionalism, and politeness in challenging situations
Ability to adapt, learn quickly, and multitask with interruptions
Demonstrated self-starter with ambition to take on and manage multiple tasks at once
Strong time management and organizational skills with keen attention to detail
Good interpersonal skills with ability to work within a dynamic, cross-functional team in an office environment

Nice To Haves

Working familiarity with ERP software
Experience communicating with 3PL companies

Responsibilities

Respond to customer inquiries via phone, email, or in-person regarding order status, product information, and delivery schedules
Provide exceptional service by addressing and resolving customer concerns promptly and professionally
Maintain a positive relationship with customers and ensure their satisfaction with our products and services
Prepare sample shipments for customers, including R&D, quality, ingredient, and production materials shipping via Fedex/UPS
Track and update the status of customer purchase orders via Excel
Communicate with the production team to ensure orders are fulfilled accurately and on time
Address any discrepancies or issues related to orders
Prepare and provide stock and order status reports to customers and internal stakeholders
Receive orders via fax/EDI and send to 3PL
Ensure order changes are processed in a timely manner and communicated to affected parties
Prepare and send invoices to customers in a timely manner, typically daily
Ensure accuracy of invoicing details, including pricing, quantities, and terms
Maintain Oakhouse CHEP pallet account
Reconcile warehouse receipts against shipments to ensure inventory is properly tracked and accounted for
Investigate and remedy warehouse/shipping quality alerts for product arriving at customers’ Distribution Centers
Collaborate with 3PL to ensure correct paperwork is received when orders ship
Schedule and manage bookings for outbound trucks
Coordinate with trucking companies and customers to ensure timely pickups
Monitor and resolve any outbound transportation issues or delays
Communicate with shipping department the daily pickup schedule and any production changes impacting outbound trucking appointments