Customer Service Representative

Copart•Albuquerque, NM

1d•Onsite

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, linking vehicle sellers to more than 750,000 buyers in over 190 countries. The company aims to provide an unmatched experience driven by its people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional customer service to internal and external customers by thoroughly understanding Copart practices and offering solutions. The primary function of this role is to obtain the release of vehicles from body shops and other locations, including residences, and to perform other office support functions as needed. The CSR serves as the initial point of contact for many customers, understanding their needs and providing solutions and support. The position may also expand to include Chat and Email Customer Support.

Requirements

High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

One year of office support experience in a customer service role preferred
Bilingual skills a plus

Responsibilities

Obtain the release of vehicles that are located at body shops and/or other locations including residences
Perform other office support functions as needed
Understand client needs and offer solutions and support
Answer and place calls in a professional manner
Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
Perform other duties as assigned