Customer Service Representative
About The Position
Customer Service Representative (CSR) – High Volume Call Center Location: Lancaster, PA – Neffsville Plumbing & Heating Schedule: Full-Time, In-Office (Not Remote) | Rotating evenings (not overnight) + day-shift weekends Compensation: $16.00 – $18.00/hr About Us Neffsville Plumbing & Heating, part of the Master Trades Group, has been proudly serving the Lancaster community for years. As a trusted leader in plumbing, heating, and home services, we’re passionate about providing excellent customer experiences and creating long-term career opportunities for our team members. Why Join Us? Competitive Healthcare, Dental, and Vision Plans 401(k) with Company Match Short- and Long-Term Disability Company-Paid Life Insurance Paid Time Off (PTO) & Paid Holidays Employee Assistance Program (EAP) Growth and advancement opportunities within a stable, expanding company What You’ll Do Handle inbound customer calls and convert them into scheduled service appointments Make outbound calls to schedule and follow up with customers Conduct follow-up calls to ensure customer satisfaction Maintain accurate and timely customer records Communicate with dispatch and management to support smooth daily operations What We’re Looking For Excellent verbal and written communication skills Positive, professional, and customer-focused demeanor Strong problem-solving, multitasking, and organizational abilities Self-motivated and team-oriented High school diploma or equivalent (Associate’s degree or higher a plus) Pre-Employment Requirements Successful completion of a criminal background check, drug screening, and MVR (if applicable). Conducted in compliance with all applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE Neffsville Plumbing & Heating is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace for all employees.
Requirements
- Excellent verbal and written communication skills
- Positive, professional, and customer-focused demeanor
- Strong problem-solving, multitasking, and organizational abilities
- Self-motivated and team-oriented
- High school diploma or equivalent
Nice To Haves
- Associate’s degree or higher a plus
Responsibilities
- Handle inbound customer calls and convert them into scheduled service appointments
- Make outbound calls to schedule and follow up with customers
- Conduct follow-up calls to ensure customer satisfaction
- Maintain accurate and timely customer records
- Communicate with dispatch and management to support smooth daily operations
Benefits
- Competitive Healthcare, Dental, and Vision Plans
- 401(k) with Company Match
- Short- and Long-Term Disability
- Company-Paid Life Insurance
- Paid Time Off (PTO) & Paid Holidays
- Employee Assistance Program (EAP)
- Growth and advancement opportunities within a stable, expanding company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
