Customer Service Representative-Commercial Cleaning

Office Pride•Noblesville, IN

4d•$20 - $20•Onsite

About The Position

Office Pride of Greater Indy, Kokomo and Muncie offers employment opportunities for men and women who believe in honesty, integrity and a hard work ethic. We have part-time and full-time employees who work as cleaning professionals servicing office buildings and other facilities throughout our service territory. We are hiring immediately for a customer service representative. Full Time Monday Through Friday Weekly Pay Company vehicle to drive during the day to perform inspections at customers Based In Noblesville, IN

Requirements

Must be people-oriented and able to build quick rapport with others
Ability to sympathize with a customer and listen to their issues while also representing our team and integrity as well
Ability to use various computer programs like Microsoft Office and Janitorial Manager with appropriate training
Able to multitask and switch from one task to another quickly
Excellent eye for details
Excellent verbal and written communication skills
Ability to relate to our team how customers ACTUALLY feel without over exaggerating to office staff
Ability to bring calm to a situation and maintain composure, even in stressful situations, before it escalates and becomes a greater issue

Responsibilities

Inspect customers according to a schedule that you create and manage.
Assess and recommend actions when a customer needs attention.
Utilize digital inspection system to Input customer data and inspections into Janitorial Manager system.
Maintain “NOTES” in Janitorial Manager to document all customer communications.
Respond to customer complaints via phone, email or whatever means they prefer.
Proper follow-up on reported issues to ensure their needs are addressed and issues resolved.
Call customers to get feedback after corrective action has been taken.
Maintain our customer complaint system, coordinating with operations when additional follow ups are needed from an evening supervisor.
Any other duties as assigned by supervisor.