Customer Service Representative

Waste Connections

1d•Onsite

About The Position

Pahrump Valley Disposal, Inc., a Waste Connections company, has an immediate opening for a Customer Service Representative in our Pahrump, Nevada office. The Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

2 years of Customer Service experience in a high call volume atmosphere.
High school diploma or equivalent.
Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must.
Excellent verbal and written communications skills.

Nice To Haves

Solid Waste Industry Experience and or related field is preferred.

Responsibilities

Politely greets customers in person and over the telephone and communicates concise and accurate information regarding services options, charges, billing, and contracts.
Listens for and identifies opportunities to cross sell additional products and services.
Confirms understanding of customer needs, issues, and requests.
Establishes customer accounts and enters service type, pricing, billing, and other required information into the system.
Updates customer data in a timely and accurate manner.
Responds to customers’ complaints and takes necessary actions to resolve their issues including communicating with other department managers, dispatchers, and drivers.
Directs more complex customer complaint issues to the Office Manager.
Performs other administrative and clerical duties as required.
Informs Operations of any route changes/issues.
Maintains an organized work area.