Farmers Insurance Customer Service Representative

Farmers Insurance -- Mile High District•Aurora, CO

58d•Hybrid

About The Position

We’re looking for a driven and personable Customer Service Representative to join our growing team of insurance professionals serving the Denver metro area. In this role, you'll do more than just support existing clients—you’ll actively contribute to the agency’s growth by identifying sales opportunities, cross-selling products, and asking for referrals. This is the perfect role for someone who enjoys building relationships and has a natural instinct for sales and service.

Requirements

High school diploma or equivalent required
Strong interpersonal and communication skills (handling 50-100) calls daily
Organized, detail-oriented, and comfortable handling multiple priorities
Familiar with basic Microsoft computer applications and data entry
Willingness to obtain a Property & Casualty license (study materials provided by Farmers at no cost)

Nice To Haves

1–2 years of prior insurance industry experience preferred - but not required
Bilingual (Spanish/English) highly encouraged to apply

Responsibilities

Deliver exceptional customer service through phone, email, and in-person interactions
Assist clients with policy questions, billing, coverage changes, and account updates
Proactively identify customer needs and confidently recommend additional insurance products (cross-sell)
Ask satisfied clients for referrals and help generate new business opportunities
Process policy renewals and ensure all documentation is accurate and complete
Collaborate with team members to resolve complex service or coverage issues
Stay up-to-date on Farmers Insurance products, underwriting guidelines, and compliance policies

Benefits

Base pay plus bonus opportunities tied to sales and retention performance
Marketing tools, CRM access, and lead generation support
Ongoing training, coaching, and mentorship from experienced district and agency leadership
Clear career path and growth opportunities within the Farmers Insurance network
Paid training and support to obtain necessary insurance licenses
Career advancement opportunities within the district and toward Agency Ownership
Paid Time Off (PTO)
Consistent Monday-Friday schedule (no weekends)
Hybrid work flexibility available after tenure is established
Health, Vision, and Dental benefits (availability varies by agency)
Positive, collaborative, and growth-minded work environment