Customer Service Representative

Verus Aerospace•Torrance, CA

5h•$22 - $28

About The Position

When you join the Verus Aerospace team, you are more than a number – you are a valued part of our company family. Superior craftsmanship, employee pride and a shared commitment to continuous improvement are the foundation of our success. We have a strong reputation for professionalism and quality in the aerospace industry. Our company is committed to excellence and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success. We seek team members who are passionate, adaptable, driven to achieve quality results, focused on continuous improvement, self-motivated and problem solvers. Position Summary Responds to customer’s inquiries or complaints regarding company’s products or services. Monitors internal performance to due date, highlights concerns internally in order to prevent a delinquent shipment. May have to communicate to customer of a pending delinquency, reasons why, and present a recovery plan. Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies. Coordinates information to promote sales and resolve problems. Informs customers of procedures or resolution of problem. Follows up to ensure customer satisfaction. Makes periodic calls to existing customers to determine satisfaction with the company, products or services. May sell company products by either inbound or outbound telephone calls. Maintains database records of customer and product information and prepare reports. Communicate with customer buyers if items are not being consumed in accordance with contract expectations. Coordinate with customer source representatives during on site visits. Position requires a thorough knowledge of company policies, procedures, products and services.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED) preferred
Computer Skills To perform this job successfully, an individual should possess computer proficiency and functional knowledge with applications and activities including (but not limited to): Basic computer navigation and utilization skills in the generation of charts and graphs.
Microsoft Office suite, excel, word, and power point, are key programs
Understand the concept of Materials Requirements Planning (MRP) and how this drives the organization to produce products, purchase materials, receive to stock, ship product, invoice and collect payments.
Language Skills Ability to read and write the English language.
Basic reading skills.
Must be able to follow directions.
Ability to perform work accurately and thoroughly.
Ability to use thinking and reading to solve a problem.
Ability to learn the operational processes and know where to go seek answers to customer questions.

Responsibilities

Responds to customer’s inquiries or complaints regarding company’s products or services.
Monitors internal performance to due date, highlights concerns internally in order to prevent a delinquent shipment.
May have to communicate to customer of a pending delinquency, reasons why, and present a recovery plan.
Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies.
Coordinates information to promote sales and resolve problems.
Informs customers of procedures or resolution of problem.
Follows up to ensure customer satisfaction.
Makes periodic calls to existing customers to determine satisfaction with the company, products or services.
May sell company products by either inbound or outbound telephone calls.
Maintains database records of customer and product information and prepare reports.
Communicate with customer buyers if items are not being consumed in accordance with contract expectations.
Coordinate with customer source representatives during on site visits.
Know and follow general company and corporate policies and procedures.
Know, understand, and follow department policies and procedures.
Receives, reviews, and loads customer orders into our ERP system.
Report to work on time, follow instructions from supervisor or management, interact well with co-workers, understand and follow work rules and procedures.
Other various duties as needed or as assigned.