Customer Service Representative

Trans-Bridge • Bethlehem, PA

1d • Onsite

About The Position

Trans-Bridge Tours, Inc. is seeking a full-time Customer Service Representative who will play a vital role in our company. This position will need a person with a positive attitude and excellent customer service skills in order to interact with the company's customers by addressing inquiries and resolving issues. This position is based in Bethlehem, PA and requires an on-site presence (not remote or hybrid).

Requirements

• Excellent communication skills with customers and co-workers including listening, being polite, helpful and courteous.
• Service-oriented and able to resolve customer issues/concerns.
• Reliable and responsible.
• Strong attention to detail.
• Basic computer skills with the ability to learn new software.
• High school diploma or equivalent.
• Previous Customer Service experience (phone and in-person) is required.
• Previous experience making reservations for groups or individuals is required.

Nice To Haves

• Travel Industry experience a plus

Responsibilities

• Interact with customers via telephone and in-person to sell, make reservations, process payments and email documents for Trans-Bridge Tours' One-Day, Multi-Day, Casio Tours and for Trans-Bridge Lines' Pier Transportation.
• Interact with customers via telephone and in-person to provide bus schedules, prices, sell tickets, make reservations and process payments for Trans-Bridge Lines, Inc.
• Field customer questions and issues and ensure appropriate actions are taken to resolve customer's concerns.
• Daily cash out report for Trans-Bridge Lines and Trans-Bridge Tours.
• Knowledge of various computer programs.
• Open and/or close ticket office as needed.
• Maintain a clean and neat working area.
• Follow company policies to ensure the safety of customers and co-workers.
• Perform other duties as assigned and directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED