Customer Service Representative (Wed.-Sun.)

Michael Bonsby HVAC, Plumbing & Electrical • Gaithersburg, MD

9d • $18 - $22 • Remote

About The Position

This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full-time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands.

Requirements

• High school diploma or equivalent
• Exceptional customer service skills
• 2+ years of customer service experience
• Strong aptitude in computer applications and systems
• Ability to prioritize and manage multiple tasks simultaneously
• Strong attention to detail
• Tact and patience when working with various personalities and sensitive situations
• Ability to work with minimal supervision, problem-solve, think analytically, and stay organized
• Demonstrated honesty, integrity, and dependability
• Excellent interpersonal skills when working with employees, customers, property/project managers, and the public

Responsibilities

• Answer calls from customers looking to schedule service jobs
• Set up new customer accounts and locations
• Verify and update existing customer account and location information as needed
• Take accurate and detailed job scheduling information to book unassigned jobs
• Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours
• Work closely with DSR to obtain and provide any missing details on booked jobs
• Partner with DST to handle customer inquiries related to scheduling
• Perform other duties as assigned and as time allows

Benefits

• Competitive Pay
• Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Flexible spending accounts for health and dependent care
• Paid training opportunities and countless internal career growth opportunities.
• Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
• Company Branded Carhartt Uniforms
• Free Energy Drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED