Customer Service Representative (Wed.-Sun.)
About The Position
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter. We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community. About This Role This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full-time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands.
Requirements
- High school diploma or equivalent
- Exceptional customer service skills
- 2+ years of customer service experience
- Strong aptitude in computer applications and systems
- Ability to prioritize and manage multiple tasks simultaneously
- Strong attention to detail
- Tact and patience when working with various personalities and sensitive situations
- Ability to work with minimal supervision, problem-solve, think analytically, and stay organized
- Demonstrated honesty, integrity, and dependability
- Excellent interpersonal skills when working with employees, customers, property/project managers, and the public
- Must be willing to work weekends and support off-hours business needs
Responsibilities
- Answer calls from customers looking to schedule service jobs
- Set up new customer accounts and locations
- Verify and update existing customer account and location information as needed
- Take accurate and detailed job scheduling information to book unassigned jobs
- Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours
- Work closely with DSR to obtain and provide any missing details on booked jobs
- Partner with DST to handle customer inquiries related to scheduling
- Perform other duties as assigned and as time allows
Benefits
- Competitive Pay: Significant base salary and bonus opportunity
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Cell phone reimbursement and work-from-home stipend
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
- Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
