Customer Service Representative WED-SUN 6:00-14:00

Premier Jet Services CVG LLC

About The Position

About Us: Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions. The schedule for this position is WED-SUN 6:00-14:00.

Requirements

Must have at least 1-2 years of solid face-to-face Customer Service experience
Must be able to work any shift including weekends and holidays
Must have valid Driver’s License
Must be able to obtain airport badge/ pass background check
Must be able to take/pass a pre-employment drug screening

Nice To Haves

College degree preferred
Must have considerable first-class customer service skills
FBO experience preferred, but not required

Responsibilities

Provide assistance to customers relating to concierge service, rental cars and hotel accommodations
Confirm catering orders for inbound/outbound flights
Provide ground transportation for pilots/customers
Answer multi-line company switchboard and route calls accordingly
Use Unicom communication system
Schedule aircraft arrivals and departures and coordinate with Line Service
Maintain scheduling for lobby area and conference rooms
Maintain serviceability of aircraft linens and dishware
Dispatch and receive fuel orders
Enter fuel and service tickets
Service and stock office and kitchen supplies
Maintain security access to ramp, hangar, and offices
Adhere to company Policy and Procedure Manual
Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors, and vendors
Demonstrate professional and positive attitude, especially in adverse situations
Maintains Customer Service desk in a clean, professional, safe, and organized manner.