Customer Service Representative (Remote)
About The Position
As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Provide phone and email support for inquiries from sales and healthcare professionals Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders Understand, interpret, and explain detailed information of processes and procedures Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required Demonstrate flexibility in responding to new and rapidly changing situations and environment Demonstrate an understanding of how decisions impact customers, markets and sales representatives Provide support beyond standard hours as needed if call volume and/or workload require additional time
Requirements
- At least 2 years of direct customer service or account management experience
- High School diploma or GED equivalent
- Experience with Salesforce and/or Systems Applications & Products (SAP)
- Ability to work flexible hours as needed to support the business needs
Nice To Haves
- Associates or Bachelors Degree
- 3 or more years of customer service and order entry or experience in a call center
- Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX) are a plus
- Experience with PowerBI, Genesys, and/or Avaya are a plus
Responsibilities
- Provide phone and email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
