Customer Service Representative - H

AmeriVet • Amarillo, TX

1d • Onsite

About The Position

The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment.

Requirements

• High school diploma or equivalent
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and typing skills
• Professional demeanor with a compassionate attitude toward pets and people

Nice To Haves

• Previous experience in a veterinary or medical office
• Familiarity with veterinary practice management software
• Experience handling emotional or difficult client situations

Responsibilities

• Greet clients and patients warmly in person and by phone
• Schedule appointments, procedures, and follow-up visits
• Answer questions regarding services, policies, and basic pet care (non-medical)
• Handle client concerns with empathy, professionalism, and efficiency
• Communicate clearly with veterinarians and technicians regarding client needs
• Maintain accurate client and patient records in the practice management system
• Process payments, invoices, estimates, and financial transactions
• Manage incoming calls, emails, and messages
• Handle check-ins, check-outs, and appointment flow
• Maintain cleanliness and organization of the reception area
• Assist with patient intake and discharge instructions
• Coordinate prescription refills and medical records requests
• Support hospital workflow during busy periods
• Adhere to hospital policies, safety protocols, and confidentiality standards

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Employee pet care discounts
• Opportunities for growth and development
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees