Customer Service Representative - Filtration and Separation Division

Thermo Fisher Scientific • Maplewood, MN

6d • Onsite

About The Position

Join our team at Thermo Fisher Scientific as a Customer Experience Specialist I, where you'll contribute to delivering exceptional customer service while supporting our mission to enable customers to make the world healthier, cleaner, and safer. You'll serve as a liaison between customers, sales teams, and operations, managing the end-to-end order fulfillment process with a focus on building strong relationships and ensuring customer satisfaction. As a customer advocate, you'll process and monitor orders, troubleshoot issues, and coordinate with cross-functional teams to deliver solutions. You'll analyze data, create reports, and participate in continuous improvement initiatives while maintaining high standards of accuracy and service quality. This role offers the opportunity to contribute to the success of a leader in scientific services while developing your career in a collaborative environment.

Requirements

• Bachelor's Degree required
• 2 years prior customer service experience
• Proficiency in enterprise systems including SAP, Oracle, Salesforce, and Microsoft Office Suite
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication abilities
• Experience in order processing and customer service operations
• Ability to work independently and collaborate effectively in a team environment
• Strong organizational and time management skills
• Ability to manage multiple priorities
• Demonstrated success in meeting service level agreements and performance metrics
• Experience with data analysis and reporting
• Excellent interpersonal skills and professional demeanor
• Ability to work with minimal supervision while maintaining accuracy
• Basic understanding of supply chain and order fulfillment processes

Nice To Haves

• Preferred Fields of Study: Business, Life Sciences, Chemistry, or related field
• Additional certifications in customer service or project management are beneficial
• Knowledge of cGMP and quality system standards preferred

Responsibilities

• Serve as a liaison between customers, sales teams, and operations
• Manage the end-to-end order fulfillment process
• Build strong relationships and ensuring customer satisfaction
• Process and monitor orders
• Troubleshoot issues
• Coordinate with cross-functional teams to deliver solutions
• Analyze data
• Create reports
• Participate in continuous improvement initiatives
• Maintain high standards of accuracy and service quality

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level