Customer Service Representative/Commercial Division
About The Position
With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America. Required immediately, our Boise Branch is seeking a full time Customer Service Representatives for our commercial division! POSITION SUMMARY: The CSR is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales. Provides a positive customer experience by qualifying, educating and selling the customer our products lines
Requirements
- High School Diploma with 2 years customer service experience with experience in similar industry
- 1-2 years estimating blue print, and completing measurements
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Valid driver’s license and a clear criminal record check
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Effective verbal communication skills
- Basic mathematical skills
- Ability to solve problems as they arise
Nice To Haves
- A background in interior design considered an asset
Responsibilities
- Estimating Blueprints and completing measurements for clients
- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Assists customers in person, by email or on the telephone
- Processes orders and accepts payment from customers made over the telephone or in person
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
- Assists customer in the selection of product
- Maintains customer service records
- Establishes proactive communication with customers to ensure understanding of product ordered
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Other duties as assigned
Benefits
- A highly competitive wage $30hr - $35hr D.O.E.
- Medical, prescription, dental, and vision insurance
- Company-paid life and AD&D insurance
- Company-paid Employee Assistance Program (EAP)
- Medical and dependent flexible spending accounts (FSA)
- Eligibility to participate in the company 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
