Customer Service Representative - Filtration
About The Position
The Customer Service Representative - Filtration serves as a primary technical expert in support of the Valin filtration product lines. Valin is a distributor of a wide array of process heat technologies for customers in the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries. This individual collaborates with customers and Valin personnel to analyze the application and to define and develop technical solutions and business proposals to grow Valin's share of the filtration product portfolio business. They provide training, troubleshooting, technical support as well as planning, coordinating, and testing equipment in collaboration with supplier partners to qualify Valin products in critical customer applications. Overview: Interacts with customers; gives information in response to inquiries about accounts, products, and services Takes care of and settles customer complaints, special orders, or returns via phone or mail Answers customers' questions regarding product or service and operation or maintenance Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
Requirements
- High school diploma or GED required
- Superior interpersonal and customer service skills
- Strong ability to organize and prioritize workload, and to meet deadlines
- Strong analytical, design and problem-solving skills
- Ability to adapt to changing priorities in a fast-paced environment
- Must have a structured and organized work approach
Nice To Haves
- Bachelor’s degree in business, engineering, or related field preferred
- Proficient in MS Applications
- Experience with CRM preferred: Dynamics 365 a plus
- Prefer 1-2 years’ experience in filtration products and service offerings and/or sales support of technical industrial products.
- Familiarity of Prophet 21 ERP platform a plus
Responsibilities
- Talks with customers by phone or in person to ensure the best service possible
- Interviews customers to obtain information and explain available services
- Investigates and corrects errors, following customer and company records
- Adjusts complaints concerning billing or services rendered
- Refers complaints of product or service failure to appropriate departments for investigation
- Coordinates customers' service needs with other departments as required to ensure premium customer service
- May solicit sale of new or additional services or products
- Make suggestions and recommendations for improvement for better ways to service customers and increase sales
- Bring to the attention of the Customer Service Manager and Outside Sales any major shifts in the customers buying habits
- Communicate sales opportunities to outside sales and management
- Work alongside Outside Sales with possible leads obtained through quote follow ups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
