Truck Business Planning Group - Customer Service Representative

Nippon Express USA • Wood Dale, IL

6d • $24 - $26

About The Position

This position is responsible for maintaining strong business and customer relationships utilizing excellent communication skills, monitoring and tracking truck loads; all while providing top-tier customer service and professionalism.

Requirements

• Outstanding interpersonal skills
• Excellent phone and written communication skills with the ability to communicate with diverse personalities,
• Enthusiastic team player.
• Self-motivated, able to work independently.
• Strong attention to details & organize.
• Exceptional computer skills
• Organizational skills
• Excellent customer service skills
• Ability to problem-solve
• Flexibility with hours and available to work any OT
• Diligent in following SOP’s
• Word, Excel skills

Responsibilities

• Entering Shipment Orders into Nippon Express’ Transportation Management System TMW.
• Check Calls to drivers for track and trace & GPS set up.
• Update account managers on any issues that arise helping to create and execute solutions.
• Calling shippers and consignees to schedule pickup and delivery appointments.
• Request & retrieve POD’s, backup paperwork, etc. from vendors.
• Maintain professional and courteous customer service relations with associates and carriers.
• Maintain confidentiality in all aspects of client, carrier and company information.
• Support management and staff in assigned project-based work.
• Other duties as assigned by management.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees