Reading Truck - Customer Service Representative II

JB Pointdexter & Co • Reading, PA

2d

About The Position

The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and email. The Nuts and Bolts Process new orders into the order management system (JD Edwards) Quote standard bodies and accessories using the price book reference in the computer system Build loads at time of order entry for customers based on their orders placed and preferred method of transportation Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery Validate loads and forward loads to shipping team. Work with other departments to ensure equipment availability and alignment with customer order dates Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company Other duties as assigned

Requirements

• Computer literate and proficient in Microsoft Office programs
• Demonstrated skills in database management and record keeping
• Demonstrated customer service skills to both internal and external customers, via phone or email
• Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
• Able to master technical details of the product line to direct customers to the right solution for a new order
• Effective oral and written communication; excellent interpersonal skills
• Excellent organizational skills
• The ability to collaborate with a multi-department team
• High School diploma or GED
• Minimum of three (3) to six (6) years of customer service experience – manufacturing environment preferred

Nice To Haves

• Experience with large ERP (Order Entry) system preferred
• Experience with Salesforce a plus

Responsibilities

• Process new orders into the order management system (JD Edwards)
• Quote standard bodies and accessories using the price book reference in the computer system
• Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
• Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
• Validate loads and forward loads to shipping team.
• Work with other departments to ensure equipment availability and alignment with customer order dates
• Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
• Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
• Other duties as assigned

Benefits

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tool Purchase Program
• Tuition Reimbursement
• Paid Time Off and 10 Observed (Paid) Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED