Reading Truck - Customer Service Representative II

JB Poindexter & Co • Reading, PA

7d

About The Position

The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and email.

Requirements

• Computer literate and proficient in Microsoft Office programs
• Demonstrated skills in database management and record keeping
• Demonstrated customer service skills to both internal and external customers, via phone or email
• Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
• Able to master technical details of the product line to direct customers to the right solution for a new order
• Effective oral and written communication; excellent interpersonal skills
• Excellent organizational skills
• The ability to collaborate with a multi-department team
• High School diploma or GED
• Minimum of three (3) to six (6) years of customer service experience – manufacturing environment preferred
• Experience with large ERP (Order Entry) system preferred

Nice To Haves

• Experience with Salesforce a plus

Responsibilities

• Process new orders into the order management system (JD Edwards)
• Quote standard bodies and accessories using the price book reference in the computer system
• Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
• Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
• Validate loads and forward loads to shipping team.
• Work with other departments to ensure equipment availability and alignment with customer order dates
• Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
• Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
• Other duties as assigned

Benefits

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tool Purchase Program
• Tuition Reimbursement
• Paid Time Off and 10 Observed (Paid) Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED