Customer Service Representative

Caliber Collision•Riverview, FL

1d•Onsite

About The Position

Caliber Collision has an immediate job opening for a Customer Service Representative at its Service Center in Riverview. This role involves providing extraordinary customer service to both internal and external customers, monitoring work volume, and coordinating with rental car and tow companies to offer comprehensive service. The representative will also need to maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. Caliber, with over 30,000 teammates across more than 1700 centers nationwide, is dedicated to "Restoring the Rhythm of Your Life®" for its customers through various automotive services including collision repair, auto glass, mobile diagnostic scanning, calibration, and fleet services. The company emphasizes career growth, promoting from within, and providing consistent career training on leadership skills and new technologies. Caliber is an Equal Opportunity Employer committed to inclusion and diversity.

Requirements

1+ years of experience within a customer facing environment
Effective verbal and written communication skills
Ability to navigate multiple software systems, i.e., Microsoft Office Suite
Work through competing priorities and adapt easily to a fast-paced environment
Ability to provide personable, friendly customer service to internal and external customers
Ability to work in a collaborative environment
Must be eligible to work in the U.S. with no restrictions

Responsibilities

greeting and providing extraordinary customer service to internal and external customers
monitoring work volume scheduled for the center and recommend load level requests when necessary
coordinating Rental Car/Tow companies to provide one-stop service to all customers
maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes