Customer Service Representative with Construction Office Experience

Ace Handyman Services Harrisburg•Harrisburg, PA

4d•$18 - $22•Onsite

About The Position

Are you Enthusiastic, Confident, a Team Player and exceedingly Polite and Cordial? Do you have a passion for Customer Service? Then we are looking for you!!! Ace Handyman Service of South Central PA is looking for a team member in Harrisburg and Carlisle. Here is just some of what we have to offer: Competitive pay Vacation Performance bonuses Flexible scheduling Advancement and growth opportunities Regular pay reviews Plus more! The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Requirements

This is an In-Person position
High school diploma or GED
3-5 years of administrative assistant/scheduling experience
Strong customer service skills
Comfortable with sales
Adaptive to technology
Excellent office management skills
Solid typing skills
Great multitasking and prioritization skills
Exceptional communication skills
Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two

Nice To Haves

Customer-facing experience, a plus

Responsibilities

Responsible for both inbound and outbound calls with a focus to sell and schedule work while building customer rapport
Coordinating the schedule and material ordering for multiple craftsmen and projects
Utilizing our dispatching & schedule management software
Maintaining accurate customer records in service database
Performing paperwork and filing duties
Assist in solving operational logistics to ensure a smooth customer journey
Assist Owners with projects