Customer Service Representative

D&S Automotive•North Ridgeville, OH

21d•Onsite

About The Position

The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling incoming phone calls, greeting customers, and assisting the collision center staff with billing and appointments. This is a full-time opportunity that works during the 7:45 am - 5:30 pm time frame, Monday through Friday. We offer competitive compensation, as well as medical, vision, dental, PTO, continuing education opportunities, Paid Holidays, Paid Volunteering Program, Paid Life Insurance and 401(k) plan with match. The Customer Service Representative will report to the Collision Center Manager and pay will commensurate with the chosen candidate's experience.

Requirements

High school diploma or equivalent
3+ years of experience with over the phone customer service experience
Valid driver's license and ability to pass a background/credit check
Proficient computer skills, including Microsoft Office Suite

Nice To Haves

Prior Automotive Service or Auto Body experience is preferred
Prior experience working in CCC One preferred
Exceptional organizational skills and attention to detail
Friendly and outgoing personality
Effective communication skills
Sales-minded, with excellent follow through skills
Willingness to learn
Ability to adapt and thrive in a fast-paced and ever-changing environment

Responsibilities

Handle incoming phone traffic and ensure questions get answered or transferred to the appropriate person to assist them.
Schedule, confirm, and follow up on customer estimate, drop off, and pick up appointments
Greet customers that enter the facility and get their information
Regularly update customers on the status of their vehicles during the repair process
Monitor incoming Podium messages and reply or ensure that the appropriate person is assigned
Assist in preparing final billing
Manage rental car reservations
Manage repair schedule and distribute work load
Communicate with insurance companies and fleet customers regarding payments, additional information or photos requested, etc.
Prepare folders for delivery of vehicles back to customers
Assist in final delivery of vehicles back to customers; walk them through the repairs and paperwork
Maintain safe and clean lobby area, including stocking pens and marketing materials
Order office supplies as needed
Other duties as assigned by supervisor(s)