Customer Service Representative

Alleviate•Irvine, CA

1d•Onsite

About The Position

Are you a master at turning clients' frowns upside down? Do you have a knack for making people feel like rockstars? If so, we've got the perfect opportunity for you! Join our dynamic team as a Client Success Champion Extraordinaire! As a guardian of client happiness, you'll be the friendly face behind every success story, the magician who turns challenges into victories, and the ultimate cheerleader for our clients' triumphs. Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.

Requirements

High School Diploma or GED required
Minimum 1 year of customer service preferred
Adaptability and problem-solving skills
Ability to build rapport
Excellent customer service skills; strong phone etiquette with active listening skills
Clear & concise communication skills
Proactive approach to client stated and unstated needs
Effective time management, prioritization and multitasking skills
Patience, empathy and professionalism
Strong attention to detail
Ability to work under pressure and manage high stress level situations
Ability to maintain control of escalations
Ability to develop Product knowledge, to ensure our clients are adequately educated

Responsibilities

Communicate with clients to understand their needs and explain product value
Act as a liaison between the client and departments within the organization to convey information, ensure understanding, and make certain all steps in the client journey are completed in an accurate & timely manner
Manage a high volume of outbound and inbound calls
Keep accurate records of all activity on the file to ensure accuracy and completeness of the file
Keep clients satisfied and deliver an exceptional customer service experience on a day to day
Monitor client’s tasks, accounts, savings, program terms to explain costs and negotiate new terms if necessary
Schedule and meet client appointments and deadlines
Provide progress reports to clients and upper management
Make the client aware of other services and actions that may lead to greater success
Build and maintain relationships based on trust, empathy, support, respect, and guidance towards the consumer
Maintain a positive attitude and tone at all times
Maintain strong client retention
Resolve complaints and prevent additional issues by improving processes
Provide high quality, personable, friendly and professional service at all times
Work with the management team to create better methods to address customer complaints

Benefits

Catered lunches
On-site food trucks
In-office games
Paid parking
Quarterly parties & events
Volunteer events
Pay incentives including Commissions & Bonuses
Company-branded clothing and accessories
Consistent employee recognition and appreciation
Company-sponsored events and volunteer opportunities
Health, dental, and vision benefits available after 30 days of employment
Ancillary benefits including legal services, disability insurance, Employee Assistance Program
80 hours of PTO
40 hours of Sick Pay
2 Health & Wellness Days
Paid holidays
401(k) that can be elected from day 1 of employment!
The opportunity to work alongside an incredible group of people who are all driven to help others