Customer Service Representative

Great Southern Bank • Springfield, MO

35d

About The Position

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

GENERAL DESCRIPTION

The Customer Service Representative I serves as the initial point of contact for the Bank and is responsible for assisting customers with a variety of requests by assessing the customer’s needs, answering general account related inquiries, and gathering relevant information to resolve the customer’s issue.

Requirements

• High school diploma or GED
• 0-6 months related experience and/or training
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
• Ability to add, subtract, multiply and divide

Responsibilities

• Promptly and professionally answers incoming customer calls, verifies the caller’s identity, determines the caller’s needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. This duty is performed about 70% of the time.
• Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved. This duty is performed about 10% of the time.
• Maintains a strong working knowledge of all applicable operating systems and product lines. This duty is performed about 10% of the time.
• Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is identified. This duty is performed about 10% of the time.
• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Performs any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED