Customer Service Representative

BPG LLC dba J-Tech • West Pikeland Township, PA

6h

About The Position

The Customer Service Representative will assist the Inside Sales team with a variety of tasks, focusing on parts sales. This position will lead customers to the correct parts solution. The role offers an excellent work environment, weekly pay, and company benefits.

Requirements

• High School Diploma or GED required and 3 years + related work experience.
• Experience with Microsoft office, Excel, and Word.
• Knowledge of inventory or manufacturing software (ERP).
• Ability to calculate discounts and percentages.
• Help promote a company culture that encourages top performance and high morale

Responsibilities

• Respond to incoming parts request from web, phone, email, and walk-in customers.
• Directly interface with end user customers providing expertise in part products and recommend specific parts needed.
• Identify the correct parts to fill the customers needs.
• Build quotes as needed.
• Process orders in relevant system.
• Provide order status updates as requested.
• Continually develop product knowledge to serve customers.
• Work in conjunction with the outside sales team to grow parts sales.
• Other duties and responsibilities as assigned.

Benefits

• Excellent work environment
• weekly pay
• company benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees