Immediate Hire: Entry Level Customer Service Representative

Thegemusa • Richmond, VA

1d

About The Position

We are seeking a motivated Customer Service Representative to support the daily operations of our customer service and sales team. This entry-level position offers paid training and a clear path into a management role for high-performing candidates. In this role, you will help improve the overall customer experience by developing and maintaining processes that enhance customer satisfaction, retention, and engagement .

Requirements

• 1–3 years of customer service experience (preferred)
• Strong ability to multitask and work in a fast-paced environment
• Excellent communication skills (verbal and written)
• Proven ability to resolve conflicts and problem-solve effectively
• Experience or willingness to cross-train and mentor team members
• Ability to handle difficult customer situations professionally and calmly
• Strong organizational skills with the ability to prioritize tasks and meet deadlines
• Team-oriented mindset with the ability to also work independently
• Adaptability in a dynamic and changing work environment

Nice To Haves

• 1–3 years of customer service experience (preferred)
• Experience or willingness to cross-train and mentor team members

Responsibilities

• Support and execute programs that drive team performance and achieve company goals
• Assist the customer service and sales team in meeting daily operational targets
• Help train and onboard new team members to ensure success and consistency
• Monitor and evaluate team performance for quality, accuracy, and timeliness
• Handle and resolve escalated customer inquiries and service issues
• Promote a customer-first culture that strengthens customer loyalty and retention
• Collaborate with leadership to improve workflows, processes, and service standards

Benefits

• Paid training with advancement opportunities
• Clear path from entry-level to management
• Supportive, team-driven work environment
• Opportunity to develop leadership and professional skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed