Customer Service Representative - Electrical Parts

Sonepar • Minneapolis, MN

17d • $25 - $32

About The Position

As a Customer Service Representative, you will accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions. This may be received directly from the customer delegated by Account Manager or Account Representative.

Requirements

• High school diploma.
• 1-2 years’ experience in customer-facing role.
• Basic computer skills for entering orders
• Willingness to learn about our products through on-the-job training
• Must be authorized to work in the United States without VISA sponsorship now or in the future

Nice To Haves

• Experience in the electrical, mechanical, HVAC, plumbing, or construction industries.
• 1-2 years of post -secondary education or equivalent experience

Responsibilities

• Take orders over the phone, and through email
• Provide 2nd level support for Counter Sales
• Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
• Maintain knowledge of and promote our entire e-business platform.
• Call the Credit Department as needed regarding credit hold orders.
• Assemble drawings and cut sheets.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition Reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees