Parts Customer Service Representative

Landscapers Supply•Greer, SC

7d•Onsite

About The Position

Our Parts & Service team plays a critical role in delivering an exceptional customer experience by ensuring timely repair turnaround, accurate parts procurement, and clear communication. This role supports smooth daily operations across both departments by coordinating workflow, assisting customers, and maintaining an organized, efficient shop and parts environment. This role is an advanced position that requires excellent communication skills as well as technical skill to find or order the correct parts. You are supported by a Parts Specialist, whose expertise you can rely on to help with difficult situations. Your ability to listen and help customers in a friendly and efficient way The is key to your success. Your efficiency helps customers keep moving and reduces the wait time for other customers. You are also able to direct customers to other parts of the store for their non-part needs. Customers will specifically remember you and how well you helped them.

Requirements

Experience working with equipment parts and/or service operations.
Ability to communicate clearly and professionally with customers and team members.
Ability to stay organized and calm in a fast‑paced environment.
Basic mechanical knowledge of engines, parts, or small equipment.
Physical ability to lift 50–70 lbs and perform shop‑related tasks.

Nice To Haves

Previous experience in outdoor power/Lawn Mower equipment and Hand held equipment or related items.
Familiarity with parts lookup systems, vendor ordering processes, and equipment troubleshooting.

Responsibilities

Serve as a primary point of contact for service customers, providing clear, friendly, and professional communication throughout the repair process.
Assist customers at the parts counter by identifying needed parts, explaining features, processing orders, and providing guidance when substitutions are required.
Procure, receive, stock, and organize parts needed for repairs and customer orders.
Transfer parts between store locations as needed.
Maintain accurate inventory through cycle counts and organization systems.
Assist Parts CSR team members with training, customer service, and parts lookup support.
Match incoming parts to repair orders and prepare equipment for technicians once parts are complete.
Perform basic non‑technical service tasks such as sharpening blades, repairing tires, or assembling equipment.
Maintain a clean, safe, and organized shop environment, including equipment areas and tool storage.
Follow standard operating procedures for both service and parts functions to support organizational consistency.
Communicate backorders, delays, or additional service needs to the appropriate team members.
Assist with warranty claims, service documentation, and work order accuracy where applicable.