Customer Service Representative

TEKsystems • Lake Bluff, IL

1d • $18 - $18 • Hybrid

About The Position

We are seeking a Customer Service Representative to support incoming inquiries, provide exceptional service to clients, and assist with patient account and medical collection–related questions. This individual will serve as a key resource for customers, ensuring timely communication and accurate information.
This is a Contract-to-Hire position with long-term potential (initial assignment approximately 4 months).

Requirements

• 0–1 year of related experience
• Prior call center or multi‑line phone experience
• Proficiency with email, spreadsheets, and word‑processing tools
• Strong attention to detail, organization, and analytical thinking
• Ability to work in a fast‑paced environment and manage multiple priorities
• Strong interpersonal skills and ability to work within a team
• Positive, energetic attitude with strong customer service skills
• Excellent verbal and written communication abilities
• Customer service experience
• Collections / Medical collections
• Patient account knowledge
• Medicare & Medicaid familiarity
• Strong computer skills
• High School Diploma required
• 1 year of recent healthcare experience (Call Center preferred)

Nice To Haves

• Healthcare experience
• Medical billing
• Accounts receivable

Responsibilities

• Provide outstanding customer service to internal and external clients.
• Communicate effectively through phone and fax.
• Gather necessary information to support timely and accurate laboratory reporting.
• Contact clients regarding abnormal test results, specimen issues, and requisition verification.
• Assist clients with questions related to test status, requirements, and specimen handling.
• Process changes to requisitions, patient details, and critical values.
• Document all customer interactions in the appropriate systems.
• Coordinate with Sales, Clinical Support, and internal departments for issue resolution.
• Serve as a resource for complex technical or report‑related questions.
• Support onboarding and mentoring of new team members.
• Participate in process improvement discussions.
• Escalate issues as needed to Supervisors.
• Assist with special projects and general support tasks.
• Perform other duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED