Part time REMOTE Customer Service Representative
About The Position
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls. Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour! MUST HAVE RELIABLE INTERNET CONNECTION What you’ll do: Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts. Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone. Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times. Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently Track, route, and escalate unresolved issues to Management Remain current on constant process updates and technology used within the company Perform duties with awareness and in accordance with the organization's policies and applicable laws Performs other duties as directed by management
Requirements
- High School Diploma
- MUST HAVE RELIABLE INTERNET
- Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
- Ability to empathize with customer is critical
- Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
- Possess organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
- Ability to navigate through multiple systems
Nice To Haves
- Experience in a call center environment a plus.
Responsibilities
- Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
- Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
- Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
- Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
- Track, route, and escalate unresolved issues to Management
- Remain current on constant process updates and technology used within the company
- Perform duties with awareness and in accordance with the organization's policies and applicable laws
- Performs other duties as directed by management
Benefits
- holiday pay based on the hours worked per day
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
